Frequently Asked Questions

Starting School

  • The great first step for new families is to visit http://arva.k12start.com and complete the Get Started tasks.  Also, check out the Parent Network tab on this site and attend the online sessions that will help you organize your school space and figure out a working schedule for schooling at home.  High school students and their Learning Coaches/Mentors should click HERE to become familiar with the online high school platform. 

    Other helpful tasks might include:

    • Login to http://guest.portaportal.com/arva which houses numerous resources and links suggested by ARVA.  The “New Family Information” section is a great place to start there.
    • Become familiar with the Online School (OLS) through Quick Tours
    • Read about the courses your child is taking in the “Course Introductions” located in the Help section of your OLS homepage.

My Teacher(s)

  • The student-teacher ratio is 1-65 on average.

  • The Arkansas Virtual Academy requires that parents maintain samples of student work for submission to teachers for corrective feedback. Work samples are a tool that teachers utilize to assure adequate educational progress and development. Teachers will provide students with work sample/assignment and submission guidelines.

  • Your ARVA teacher will set up a phone conference two times during the school year, and as needed.

    Parents are required to participate in scheduled conferences. The date and time of the conference will be arranged between the ARVA teacher and the learning coach. Arkansas Virtual Academy teachers will conference with both the learning coach and student. All types of conferencing will generally be held during the school day unless there are extenuating circumstances. Learning coaches are required to keep all scheduled conferences, or provide a notice of 24 hours if a cancellation is necessary and to reschedule a new appointment (at the time of cancellation). Failure to participate in the conference may result in implementation of the non-compliance procedure. The teacher may request face-to-face conferencing and/or observations at a neutral site for instructional diagnostic purposes.

  • Progress reports/report cards are issued by teachers each nine weeks and copies will be sent via email.  Report cards will come out through US mail on the fourth quarter.

Materials

  • As a K-8 school ARVA does not provide preschool curriculum, but we do have a number of resources available to parents of preschool-aged students on the Portaportal (see Parent Resources>Preschool Resources for Parents).  Resources include links to programs link HIPPY and Head Start, Creative Adventures in Literature curriculum, kindergarten readiness info, K12 Preschool Story Time, and more!

    Families can also choose to purchase the K12 embark12 preschool curriculum independently.

Where is/How do I...?

What is...?

  • This is a place for parents and learning coaches to borrow books on parenting and education topics! You can find the FAQ on how this works in our virtual setting and the check-out form on PortaPortal (see Parent Resources).   If there is a book you would like to see added to the list, please contact Gina Moore, gmoore@arva.org.  Also, check out our current list of available books we have available.

  • A supplemental activity is work the student completes in addition to the K12 curriculum assigned to the student. It does not replace the K12 curriculum. Supplemental activities should represent new learning for the student or should provide practice for work that is appropriate for his/her grade level. Supplemental activities can be logged within the Online School as instructional hours. These activities can be logged into the student’s daily schedule and counted toward his/her mandatory hours of instruction. A student may receive attendance credit for a reasonable amount of hours for supplemental activities per week. To ensure that supplemental activities are appropriate and recorded properly, please discuss these with the child’s ARVA teacher.
     

  • If your child has been granted a waiver from immunization, it is your responsibility each year to apply for this annual waiver and present it to the school for continued enrollment.  Beginning on July 1st, you can email: immunization.section@arkansas.gov to be sent the application form for the upcoming school year. This is registration compliance for each school year. Once you complete and have the application notarized, please forward a copy to ARVA's office by US mail or fax. Send or take the original notarized application to the Arkansas Department of Health. Once the waiver is approved and you have a copy, please forward that to the ARVA office for placement in your student's permanent record folder. Once this cycle has been completed, your student is compliant with regard to Immunization Record.
    Notary Search: http://www.sos.arkansas.gov/corps/notary/index.php
    Insert your city and select search for a list of notaries in your area

    ARVA Office Address: 4702 West Commercial, Suite B3, North Little Rock, AR 72116
    Fax: 501-664-4226

  • School, staff, and parents develop the School-Parent Compact as part of the parental involvement policy.  This compact outlines how parents, school staff, and students share the responsibility for improved student academic achievement and the means by which the school and parents will build and develop a partnership to help children achieve the state’s high standards.  The compact is emailed to parents on the first day of school along with the Student Handbook, and the signature page of the compact will need to be submitted to the ARVA office via electronic signature.  The compact will be discussed during one of your parent/teacher conferences held this semester so that you have an opportunity to agree upon the components of the compact and discuss any questions you may have.

  • The full attendance policy can be found in the Student Handbook.

    Here are some common attendance questions Learning Coaches have:

    How do I log attendance?
    Here is a short video that walks you through the steps of logging your student's attendance:
    http://help.k12.com/support-videos/entering-attendance

    When can I log attendance?
    You are able to log attendance from the first official day of school until the last day of school, per the School Calendar

    What constitutes earned attendance hours?
    Attendance hours are hours that are spent in student preparation for the daily lesson and the student’s learning time.

    Where do I need to log my child’s attendance and how often?
    K-8 student attendance hours need to be logged in the attendance screen on the OLS and should be entered on the day that you teach.  High School attendance hours can be logged from the Learning Coach Home Page of the online high school (see Quick Links>Attendance).  Attendance must be logged daily.

    How much attendance may I log each day?
    You should log the actual number of K12 and supplemental work hours completed by the child.

    What should I do if I forgot to log my child’s supplemental hours?
    If you have already entered hours for that day, and you clicked the ―Submit button, your teacher may need to add the hours for you. Contact your teacher and she/he will assist you in entering supplemental hours.

     

Getting Organized

  • Arkansas Virtual Academy provides six (6) core courses per student, per year to be mastered.  All courses are expected to be completed within the school calendar year unless there are exceptional circumstances or Special Education provisions, which have been discussed, agreed upon, and approved, by the parent/guardian, teacher and ARVA administration.  Arkansas Virtual Academy requires students to complete 100% of the core K12 lessons in each subject. 

    The Standards for Accreditation adopted by the Arkansas State Board of Education requires all public schools to record a minimum of one hundred seventy-eight (178) days of student/teacher interaction. The student instructional time shall average six (6) hours per day, thirty (30) hours per week or the equivalent of 1,068 hours per academic year. Students will show progress across all subjects each week unless a different educational plan has been put into place by the ARVA teacher.

FAQs About Your Computer and Using the Internet

  • Each ARVA family is required to have a computer that meets the minimum specifications necessary to access the K12 Online School. Families must acquire and maintain Internet access throughout the year in order to participate in the school. A computer system and printer may be loaned upon approved enrollment of the new student(s) in ARVA. This loan is based on the financial need of the family and/or those approved students whose family qualifies for the federal free or reduced meals program and who are in need of a computer system. This determination will take place during the enrollment process. Families may elect to waive the loan of a computer system.

  • Families shall acquire and maintain Internet access in order to participate in the school. Arkansas Virtual Academy will provide a stipend to qualifying families for Internet access at the rate approved by the ARVA Board. Eligibility is based on the financial need of the family and/or those approved students whose family qualifies for the federal free-or-reduced meals program. There will be one ISP stipend per qualifying family. Families may elect to waive this stipend.


    A stipend check will be mailed to the address provided within the Online School for those families enrolled through the end of the school year. Address changes must be submitted through the child’s homeroom teacher. Internet stipends will be pro-rated according to enrollment date. The ISP stipend will occur annually, and the check will be mailed during the summer prior to the start of a new school year. Students who withdraw before the last day of school will not receive the stipend. Families do not need to complete any additional documents but must report income and number of household members during enrollment and annual registration.
    Internet stipends may not be provided to families who fail to comply with the attendance, progress and teacher communication policies.

  • The recording access issue with Blackboard Collaborate is related to the Java version being used. Users should update their Java to Java 7 and clear their Java Cache to address this issue. If you have not downloaded the McAfee Web Protection updates or has recently used the Partition Restore (without re-downloading the updates) and then updates JAVA to version 7, you could get the "Unable to Launch" error when trying to access your class connect sessions. You can download the updates here To update your Java, click the following link: Java Update To clear your Java Cache: 1. Open your Control Panel and double-click the Java icon 2. Choose View under Temporary Internet Files. 3. Select and delete cached items.

  • Instructions on how to clear the Cache in your computer:
    After a change has been made to the OLS, it may be necessary to clear the cache in your computer in order to successfully login.


    Below are the instructions for clearing the Cache using your Internet Explorer browser.


    1. Open the Internet Explorer
    2. Click on Tools in the top-most toolbar
    3. Click on Internet Options in the drop-down menu
    4. In this box, go to the Temporary Internet Files section (there is a yellow folder with a blue e on it)
    5. Click on the Delete Cookies button, and click OK to delete all temporary Internet files in this folder.
    6. Click on Delete Files. Place a check in the box to delete all offline content, and click OK.
    7. Click OK to close the Internet Options box.

    Attempt to login to the On-Line School.


    Below are the instructions for clearing the Cache using your Mozilla Firefox browser.

    1. Open Mozilla Firefox
    2. Click on Tools
    3. Click on Clear Private Data or you can
    4. Click on Options
    5. Click on Privacy Tab
    6. Choose clear now in the Private data


    To Defragment (Turn off Screen Saver)
    1. Click Start Menu
    2. Click All Programs
    3. Click Accessories
    4. Click Defragment
    5. Click Defragment now:

  • The Online School (OLS) works best on a laptop or desktop computer. We do not recommend using tablets for coursework at this time. You may be able to complete some parts of your work on a tablet (i.e. reading e-books). However, a tablet will not be sufficient for the majority of the work that you need to complete.  

    Please make sure your computer is OLS-compatible prior to school starting.

    Also, be sure to refer to the list of preferred browsers to use with the Online School (OLS).

Quick Reference

Other Questions

  • We encourage students to continue to learn over the summer but our school calendar goes from August 15th till June 1st.

  • ARVA does not offer summer school in grades K-8.  

    ARVA does offer summer school for high school students in need of credit recovery.  Tuition fees will be charged, though this fee shall be waived, per state law, for students qualifying for free or reduced lunch.

    Extended School Year services are considered for each student receiving special education services yearly.  If you have questions regarding Extended School Year services, please contact your child's special education teacher as applicable. 

     

  • As a K-8 school ARVA does not provide preschool curriculum, but we do have a number of resources available to parents of preschool-aged students on the Portaportal (see Parent Resources>Preschool Resources for Parents).  Resources include links to programs link HIPPY and Head Start, Creative Adventures in Literature curriculum, kindergarten readiness info, K12 Preschool Story Time, and more!

    Families can also choose to purchase the K12 embark12 preschool curriculum independently.

My School

  • In K-8 an adult must be a learning coach that is solely responsible for instructing 100% of the curriculum with their child.  However, teachers will provide online Class Connect sessions as often as the data suggests is necessary.  The teacher will schedule these in advance with students. 

    For high school, students attend online Class Connect sessions which vary in frequency based on course and student need, and they submit work to be graded by the course teacher.

  • We encourage students to continue to learn over the summer but our school calendar goes from August 15th till June 1st.

  • Yes, but you must log attendance on an actual school calendar day so you will need to keep a log of your hours you work when working on the weekend.

  • If your child has been granted a waiver from immunization, it is your responsibility each year to apply for this annual waiver and present it to the school for continued enrollment.  Beginning on July 1st, you can email: immunization.section@arkansas.gov to be sent the application form for the upcoming school year. This is registration compliance for each school year. Once you complete and have the application notarized, please forward a copy to ARVA's office by US mail or fax. Send or take the original notarized application to the Arkansas Department of Health. Once the waiver is approved and you have a copy, please forward that to the ARVA office for placement in your student's permanent record folder. Once this cycle has been completed, your student is compliant with regard to Immunization Record.
    Notary Search: http://www.sos.arkansas.gov/corps/notary/index.php
    Insert your city and select search for a list of notaries in your area

    ARVA Office Address: 4702 West Commercial, Suite B3, North Little Rock, AR 72116
    Fax: 501-664-4226

  • Students in grades K-8 have an opportunity to participate in an online school spelling bee.  For more information login to http://portaportal.com/ (see Special Events>Spelling) and direct any additional questions to Gina Moore, gmoore@arva.org.

  • ARVA has partnered with Barnes & Noble to provide three back-to-school night events.

    Traditionally, these in-person events have been held in September and include these types of activities: 

    • See a showcase of student work and presentations.
    • Crafts, Scavenger Hunts, Story Time, Math Games and more!
    • Socialize with ARVA families and teachers!
    • Raffle and Prizes!!!

    For more information a flyer will be posted on the calendar tab of this "Strong Start" website, or you can contact Gina Moore, gmoore@arva.org.

  • If you would like to volunteer for our school in any capacity let us know by filling out the volunteer survey when it is emailed to families at the beginning of each school year.

    The information gathered will be compiled in the annual Volunteer Resource Book for ARVA staff. If you have a desire to volunteer in a way that is not listed, let us know by contacting Gina Mooore, gmoore@arva.org.

     

  • Each school in our state uses the Annual Consolidated School Improvement Planning (ACSIP) model. Every school in Arkansas develops a comprehensive school improvement plan, and as a stakeholder in the Arkansas Virtual Academy, you have the right to be a part of the planning team that develops the ACSIP.  ACSIP committees are taking place primarily in July and August, while some of the committees such as Math, Literacy, RTI and Retention will have some meeting throughout the school year.  To volunteer for an ACSIP Committee or the Parental Advisory Committee you can do so by completing the volunteer survey when it is emailed to families at the beginning of each school year, or by contacting Gina Moore, gmoore@arva.org.

  • The Parent Advisory Committee  (PAC) serves as a forum for parent suggestions for ARVA improvement. The PAC reviews and evaluates the parental involvement plans every year, meets to discuss ways to implement various aspects of the parental involvement plans—including parent involvement programs, activities, and procedures—and collaborates on other issues that pertain to our school.  The PAC also participates in the development of school-wide programs outside of the regular curriculum through analysis of parent involvement surveys.  Information from the surveys will be used to evaluate parental access to school information and will inform what enhancements may be needed to support our students and parents.  PAC ensures that the school’s parental involvement plans involve parents of students at all grade levels in a variety of roles, including involvement in the education of their children, volunteer activities, learning activities that support classroom instruction, participation in school decisions, and collaboration with the community.  The revised plans will be submitted to the Department of Education on October 1st of each year.

    To participate on the Parental Advisory Committee or find out when meetings are held, please contact Gina Moore through email gmoore@arva.org.

  • The full attendance policy can be found in the Student Handbook.

    Here are some common attendance questions Learning Coaches have:

    How do I log attendance?
    Here is a short video that walks you through the steps of logging your student's attendance:
    http://help.k12.com/support-videos/entering-attendance

    When can I log attendance?
    You are able to log attendance from the first official day of school until the last day of school, per the School Calendar

    What constitutes earned attendance hours?
    Attendance hours are hours that are spent in student preparation for the daily lesson and the student’s learning time.

    Where do I need to log my child’s attendance and how often?
    K-8 student attendance hours need to be logged in the attendance screen on the OLS and should be entered on the day that you teach.  High School attendance hours can be logged from the Learning Coach Home Page of the online high school (see Quick Links>Attendance).  Attendance must be logged daily.

    How much attendance may I log each day?
    You should log the actual number of K12 and supplemental work hours completed by the child.

    What should I do if I forgot to log my child’s supplemental hours?
    If you have already entered hours for that day, and you clicked the ―Submit button, your teacher may need to add the hours for you. Contact your teacher and she/he will assist you in entering supplemental hours.

     

  • Yes.  If you suspect that your child may have an unidentified disability, please view this document.

    The Arkansas Virtual Academy has the responsibility to identify children who have special needs by making parents aware of how to make a referral if they suspect their child has a disability. Parents should call the ARVA office at 501-664-4225 for additional information or assistance. ARVA teachers have the responsibility to make a referral if they suspect a student may have a disability. A conference will be held with special education staff, the general education teacher, and the student’s parent to determine if services are appropriate. A parent may refuse special education services at any time.

    Please contact your child’s general education teacher if you have any concerns related to his/her educational skills, physical, or emotional abilities.

    Free and Appropriate Public Education (FAPE)

    Procedural Safeguards

    Also visit our Special Education Support Services section on the Portaportal.

  • The Parent Booster Program is a parent-based volunteer group that is intended to foster local engagement through activities that promote leadership, school pride and outreach, and meaningful connections for families through its efforts. 

    One of the activities that Boosters may participate in is hosting outings.  Booster outings are different than ARVA outings in that they are parent coordinated and led.

    Here's how hosting a Booster Outing works:

    1. Email your outing info to Parent Involvement Coordinator, Beth Moore, bmoore@arva.org: A description, Day, time, cost, rsvp deadline and your email and/or phone number that you want to use to collect rsvp.
    2. Beth will publicize your outing on the ARVA Facebook page, email, and the ARVA calendar.  She will also email you a sign-in sheet to use on the day of your outing; this will allow you to get permission to take/use photos.
    3. After your outing, turn in the sign-in sheet and any photos you would like to share to Beth, bmoore@arva.org. If you have a lot of pictures, we recommend joining Dropbox and sharing them that way.  Here's a link to join: http://db.tt/qqyvRul8

    Booster outings have had great success so we are glad you are interested in bringing together the ARVA community this way!  Please come to the next Booster meeting and share about your experience hosting a Booster outing,  and if you are interested in sharing, just contact Beth Moore so that she can put you on the meeting agenda.

    The Booster meetings are held online about every  month.

    Contact Beth for the date and time of the next meeting.

     

  • Boosters is a parent based volunteer group.  The Booster Program is intended to foster local engagement through activities that promote leadership, school pride and outreach, and meaningful connections for families through its efforts.  Activities that the Boosters participate in may include planning Booster Outings, organizing fundraisers, and creating a school year book. 

     

    The Booster meetings are held online about every  month.  Families will access the link through the Class Connect link list.

    For times and information about the Parent Booster group, please contact Beth Moore, bmoore@arva.org

Quick Reference

Please keep the web pages below handy for quick reference, as they contain school-specific information, such as upcoming events and information dates. You can also find resources to help you navigate the Online School (OLS), use OLS tools, and hear about new features and improvements to your learning environment.

Other Questions?

Visit the "Support Topics" page of the K12 Customer Support website to search for more information.